{"id":972,"date":"2026-04-28T14:41:30","date_gmt":"2026-04-28T12:41:30","guid":{"rendered":"https:\/\/www.myradl.de\/?page_id=972"},"modified":"2026-05-11T11:27:27","modified_gmt":"2026-05-11T09:27:27","slug":"mvgo-app","status":"publish","type":"page","link":"https:\/\/www.myradl.de\/en\/mvgo-app\/","title":{"rendered":"MVGO app"},"content":{"rendered":"

[vc_row][vc_column width=”2\/5″][vc_single_image image=”1017″ img_size=”full” alignment=”right” css=”.vc_custom_1778074797102{border-radius: 10px !important;}”][\/vc_column][vc_column width=”3\/5″][vc_column_text css=””]<\/p>\n

Frequently
\nAsked
\nQuestions<\/h1>\n

\u2192 MVGO App<\/h3>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text css=””]Can’t find your question here? Then take a look at the MVG customer portal<\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386117724{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Registration<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777384905225{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion color=”white” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How do I activate my customer account?” tab_id=”1777381834913-4dec6a00-26eff92c-5213″][vc_column_text css=””]To use MyRadl in the MVGO app, you need an active M-Login and a valid payment method. An M-Login is required for rental, billing and support for MyRadl. You cannot use MyRadl without an active M-Login.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can minors use MyRadl?” tab_id=”1778071653349-350d47cb-4473″][vc_column_text css=””]No. To register for and use MyRadl, you must be at least 18 years old and have full legal capacity with MVGO. This is necessary, among other things, to ensure legally compliant billing and a clear allocation of responsibility.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion color=”white” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”Why do I have to debit 1 euro although the registration is for free?” tab_id=”1777384439258-0f13dfdc-1863f92c-5213″][vc_column_text css=””]To verify your payment method and activate your account, 1 euro will be charged to your bank account. However, this is not a registration fee; instead, it will be available to you as a starting balance. This 1 euro will also be deducted when you change your payment method, in order to verify the new payment method as well.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386237666{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Customer account<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777384905225{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”What payment methods are available in the MVGO app?” tab_id=”1777381930043-223bd9b9-6a8ff92c-5213″][vc_column_text css=””]When MyRadl launches, the MVGO app will offer SEPA direct debit. PayPal is not available as a payment method in the MVGO app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I view the invoices for my journeys?” tab_id=”1777381930052-edd83f6b-62bdf92c-5213″][vc_column_text css=””]You will receive the invoice by email. You can also find an overview of all your journeys, including pricing details, in the MVGO app under \u2018Costs & past journeys\u2019 in your profile.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I pay for MyRadl, how is billing done and where can I retrieve the invoices for my trips?” tab_id=”1777382111688-0a63e03f-10d8f92c-5213″][vc_column_text css=””]With direct debit, we will deduct the outstanding charges from your bank account on a monthly basis.
\nYou can view your rental history and detailed transaction history at any time in your customer account via the website login. For SEPA direct debits, the invoice can be downloaded after the end of each month.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are funds held when I pay, and when are they released?” tab_id=”1778071977380-3a0d1c06-42c0″][vc_column_text css=””]With SEPA Direct Debit, no funds are held.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What can I do if my payment method is declined?” tab_id=”1778072203523-d2f1bf06-1006″][vc_column_text css=””]If a direct debit payment is declined, please contact our payment service provider Novalnet directly: https:\/\/www.novalnet.de\/kontakt<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”What happens to my data?” tab_id=”1777386019459-06e6e540-a4bff92c-5213″][vc_column_text css=””]Your data is safe with us. It is processed in accordance with the GDPR and is used solely to provide you with tickets and sharing options, to process payments correctly and to prevent misuse.<\/p>\n

M-Login serves as a central user account through which everything is managed in a clear and secure manner.<\/p>\n

You can find more information here: mvg.de\/datenschutz<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I change my contact or payment details?” tab_id=”1777386019484-c6ae61bc-cdc7f92c-5213″][vc_column_text css=””]You can access your profile via the \u2018More\u2019 menu option in the MVGO app. Under \u2018Personal details\u2019, you can view your address and telephone number. In the \u2018Payment methods\u2019 section, you can manage your saved payment methods via M-Login.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a guest mode or a way to use the service without an M-Login?” tab_id=”1777386019514-30da6827-b6bff92c-5213″][vc_column_text css=””]No, MyRadl can only be used with an active M-Login. If the M-Login or the MVGO app is deleted, MyRadl can no longer be used with the MVGO app.
\nM-Login is Stadtwerke M\u00fcnchen\u2019s central user account for digital mobility services, amongst other things. In the MVGO app, M-Login serves as a single sign-on, through which public transport tickets, sharing services, personal data and preferred payment methods are securely managed.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386241955{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Rent, park and return<\/span><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386179856{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”How does renting a MyRadl work?” tab_id=”1778074389282-690be50b-b287″][vc_column_text css=””]To start using MyRadl, either select an available bike on the map in the MVGO app or scan the QR code on the bike at the location. Once confirmed, the rental begins and the lock opens. You can end the rental by returning the bike correctly to an official MyRadl location and locking it.<\/p>\n

Be sure to read the safety instructions before starting your ride. The rental process begins as soon as you start the rental in the app. To end the rental, take the MyRadl to an official MyRadl location, return it correctly and slide the frame lock down. You will see a confirmation in the MVGO app as soon as the rental has been successfully ended.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I find bikes or MyRadl locations?” tab_id=”1778074429995-de29e69b-fd7d”][vc_column_text css=””]All MyRadl stations and available bikes are shown on the map in the MVGO app in your area. You can also see how many classic bikes or e-bikes are currently available.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pause my ride during the rental?” tab_id=”1777386182561-2d97f4f4-4aacf92c-5213″][vc_column_text css=””]No. At the launch of MyRadl on the MVGO, it is not yet possible to pause your subscription.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I rent several bikes parallely with one customer account?” tab_id=”1777386182594-d3d2e68b-0f94f92c-5213″][vc_column_text css=””]No. Initially, you can only rent one MyRadl at a time per customer account in the MVGO app.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”Can I reserve a bike?” tab_id=”1777383246744-d149aecb-89a1f92c-5213″][vc_column_text css=””]Nein. Zum Start ist in der MVGO keine Reservierung m\u00f6glich. Bitte gehe zu einem MyRadl\u2011Standort und starte die Miete direkt vor Ort, wenn ein Rad verf\u00fcgbar ist.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I return my MyRadl correctly, and how do I recognise the return zones?” tab_id=”1777383305602-92ceee1f-7c82f92c-5213″][vc_column_text css=””]All official return locations are marked with a \u201cP\u201d on the map in the MVGO app. Take your bike to one of these designated parking areas, return it so that it does not obstruct anyone, and lock the frame lock. Then check in the app to see if the return has been successfully completed \u2013 only then does the billing end.<\/p>\n

MyRadl locations are either physically marked (e.g. by posts, signs or floor markings) or are purely virtual locations that are displayed exclusively in the MVGO app.<\/p>\n

As virtual locations are not visible on site, you should always check the MVGO app before returning the bike to ensure you are in a valid parking area, to avoid additional charges.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386241955{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Tariffs and conditions<\/span><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777388218900{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”How can I add my Deutschlandticket or MVV season ticket to the MVGO app?” tab_id=”1777386320824-a4f1fa8a-4a1af92c-5213″][vc_column_text css=””]Once you\u2019ve logged in to the MVGO app using your M-Login, go to the \u2018More\u2019 menu and select \u2018Sharing benefits\u2019. You can enter your season ticket number there. You can find this on your digital ticket or, if you have a smartcard, on the MVG customer portal.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”2\/5″][vc_single_image image=”1017″ img_size=”full” alignment=”right” css=”.vc_custom_1778074797102{border-radius: 10px !important;}”][\/vc_column][vc_column width=”3\/5″][vc_column_text css=””] Frequently Asked Questions \u2192 MVGO App [\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text css=””]Can’t find your question here? 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