{"id":976,"date":"2026-04-28T14:41:07","date_gmt":"2026-04-28T12:41:07","guid":{"rendered":"https:\/\/www.myradl.de\/?page_id=976"},"modified":"2026-05-07T14:44:34","modified_gmt":"2026-05-07T12:44:34","slug":"mvv-app","status":"publish","type":"page","link":"https:\/\/www.myradl.de\/en\/mvv-app\/","title":{"rendered":"MVV app"},"content":{"rendered":"

[vc_row][vc_column width=”2\/5″][vc_single_image image=”1003″ img_size=”full” alignment=”right” css=”.vc_custom_1778080948505{border-radius: 10px !important;}”][\/vc_column][vc_column width=”3\/5″][vc_column_text css=””]<\/p>\n

Frequently
\nAsked
\nQuestions<\/h1>\n

\u2192 MVV app<\/h3>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text css=””]Can\u2019t find your question here? Then take a look at the MVV FAQ<\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386117724{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Registration<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777384905225{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion color=”white” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How do I activate my customer account?” tab_id=”1777381834913-4dec6a00-26efa208-ced0″][vc_column_text css=””]To activate your customer account, you first need to link your MVV ID to MyRadl. Don\u2019t worry, this can be done with just one click in your profile (under \u2018Profile and login details\u2019). You can then set up your payment method for MyRadl. This is verified by debiting a standard 1 euro. This is not a fee; the 1 euro will be available to you later as starting credit. The available payment methods are shown in the app.<\/p>\n

Once the payment has been successfully debited, your customer account will be activated immediately. For bank transfers only \u2013 depending on your bank \u2013 activation may take two to four days.<\/p>\n

Please note that your PayPal account must be verified. More information is available on PayPal.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion color=”white” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”Why do I have to debit 1 euro although the registration is for free?” tab_id=”1777384439258-0f13dfdc-1863a208-ced0″][vc_column_text css=””]To verify your payment method and activate your account, 1 euro will be debited from your bank account. However, this is not a registration fee; instead, it will be available to you as starting credit. This 1 euro will also be deducted when you change your payment method, in order to verify the new payment method as well.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386237666{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Customer account<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777384905225{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”Why doesn\u2019t my account remember my PayPal details?” tab_id=”1777381930043-223bd9b9-6a8fa208-ced0″][vc_column_text css=””]Your PayPal account is probably not verified. For more information please visit PayPal.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will I receive my invoices?” tab_id=”1777381930052-edd83f6b-62bda208-ced0″][vc_column_text css=””]Invoices are issued by the operator nextbike and snet via email after each rental. Invoices can also be requested from MyRadl Support on +49 89 12230341<\/a> or via the MyRadl contact form<\/a>. You can also find relevant information in the MVV app under the \u2018MyRadl\u2019 menu item in your recent rental history.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I cancel my account and what happens to my remaining balance?” tab_id=”1777382028801-96791bda-9258a208-ced0″][vc_column_text css=””]To delete your MyRadl user account, you can deactivate your MyRadl account under the \u2018Profile and login details\u2019 menu item. This will delete your MyRadl account, provided you have no outstanding rentals, reservations or payments. If, on the other hand, you wish to delete your entire MVV ID, you can do so under \u2018Change login details\u2019. Please note: Once you have deleted your MVV ID, you will no longer be able to use MVVswipe, book on-demand services or reserve seats on the BergBus.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I pay for MyRadl, how is billing done and where can I retrieve the invoices for my trips?” tab_id=”1777382111688-0a63e03f-10d8a208-ced0″][vc_column_text css=””]Wenn du als Zahlungsweise eine Kreditkarte angegeben hast, werden die Geb\u00fchren f\u00fcr deine Fahrten in der Regel 24 Stunden nach deiner Ausleihe abgebucht.<\/p>\n

Bei der Zahlungsweise Lastschrift buchen wir die offenen Geb\u00fchren monatlich von deinem Bankkonto ab.<\/p>\n

Im Men\u00fcpunkt “”MyRadl”” der MVV-App findest du deine zur\u00fcckliegenden Ausleihen sowie die jeweiligen Kosten. Hier findest du auch die Kontaktdaten f\u00fcr eine Rechnungsanfrage (Rechnungen werden vom Betreiber nextbike nur f\u00fcr SEPA-Zahlungen ausgestellt).
\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”What happens to my data?” tab_id=”1777386019459-06e6e540-a4bfa208-ced0″][vc_column_text css=””]The privacy policy of the operator, nextbike, applies to the use of myRadl. You can find it here Privacy<\/a>.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I update my contact information?” tab_id=”1777386019484-c6ae61bc-cdc7a208-ced0″][vc_column_text css=””]You can update your contact details via your MVV ID under the \u2018Profile and login details\u2019 menu option, then select \u2018Change personal details\u2019. Please note that these changes will also be applied to MVVswipe and On-Demand Services.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I change my phone number?” tab_id=”1777386019514-30da6827-b6bfa208-ced0″][vc_column_text css=””]You can change your phone number directly in your MVV ID. To do so, simply go to the \u2018Profile and login details\u2019 menu item, select \u2018Change personal details\u2019 and update your phone number.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386241955{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Rent, park and return<\/span><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386179856{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”Can I pause my ride during the rental?” tab_id=”1777386182561-2d97f4f4-4aaca208-ced0″][vc_column_text css=””]Yes, you can. To do so, tap the active rental in the MVV app and select \u2018Pause rental\u2019. Then please lock the bike. To resume the paused rental, tap \u2018Resume rental\u2019. The lock will open automatically.<\/p>\n

The rental continues to run whilst paused and is charged in the same way.<\/p>\n

As a general rule, the paused bike must not obstruct anyone.<\/p>\n

Please note the following: The bike must not be paused:<\/p>\n

a) at traffic lights
\nb) at parking ticket machines or parking meters
\nc) at road signs
\nd) on pavements if this reduces the clear passage width to less than 1.50 m
\ne) in front of, at or on emergency routes and fire brigade access zones
\nf) if this obscures a third party\u2019s fixed advertising
\ng) by locking it to fences of private or public buildings and facilities
\nh) on public transport train and bus platforms
\ni) at public bicycle racks[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I rent several bikes parallely with one customer account?” tab_id=”1777386182594-d3d2e68b-0f94a208-ced0″][vc_column_text css=””]You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”The frame lock does not open. What shall I do?” tab_id=”1777386182632-b1ab120a-7b10a208-ced0″][vc_column_text css=””]First, check whether a spoke is blocking the lock by turning the rear wheel slightly. If the lock does not open, follow the instructions in the active rental process. If this does not help, please contact MyRadl customer support.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”Can I reserve a bike?” tab_id=”1777383246744-d149aecb-89a1a208-ced0″][vc_column_text css=””]Yes, bikes can be reserved via the app for a maximum of 15 minutes.<\/p>\n

To reserve a bike in the MVV app, use the map to select the MyRadl location you want to start from and check whether a bike is available there. Then click on \u201cReserve\u201d and select the number of bikes you wish to reserve. This only reserves the number of bikes; it does not reserve a specific bike. Once you arrive, you are free to choose which bike you wish to rent from the MyRadl locations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I tell bike icons from location icons?” tab_id=”1777383305602-92ceee1f-7c82a208-ced0″][vc_column_text css=””]MyRadl locations are shown on the map in the MVV app using distinctive icons. When you click on a location, you will see all the bikes currently available at that location.<\/p>\n

\"MVV-App<\/p>\n

 <\/p>\n

 <\/p>\n

Bikes returned outside of locations are shown in our app with a single bike icon and are not assigned to any MyRadl location.<\/p>\n

\"MVV-App<\/p>\n

 <\/p>\n

 <\/p>\n

Important: Returning a bike outside of a location will incur a service charge.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386241955{background-color: #000000 !important;}”][vc_column][vc_column_text css=””]<\/p>\n

Tariffs and conditions<\/span><\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777388218900{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion active_section=””][vc_tta_section title=”How do I link my MyRadl account with a partner to benefit from special conditions? Where does the discount apply?” tab_id=”1777386320824-a4f1fa8a-4a1aa208-ced0″][vc_column_text css=””]In the MVV app, you can link your Deutschlandticket or MVV season ticket \u2013 purchased from MVV, MVG or the S-Bahn \u2013 under \u2018Register season ticket\u2019.<\/p>\n

The discount usually applies only to the first bike if several bikes are hired at the same time. The exact terms and conditions can be found on the pricing or partners page of the MyRadl website.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”2\/5″][vc_single_image image=”1003″ img_size=”full” alignment=”right” css=”.vc_custom_1778080948505{border-radius: 10px !important;}”][\/vc_column][vc_column width=”3\/5″][vc_column_text css=””] Frequently Asked Questions \u2192 MVV app [\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text css=””]Can\u2019t find your question here? Then take a look at the MVV FAQ.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777386117724{background-color: #000000 !important;}”][vc_column][vc_column_text css=””] Registration [\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” ppi_row_type=”ppi_bg_black” full_width=”stretch_row” css=”.vc_custom_1777384905225{background-color: #000000 !important;}”][vc_column width=”1\/2″][vc_tta_accordion color=”white” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How do I activate […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-bubble.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-976","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ MVV App | MyRadl<\/title>\n<meta name=\"description\" content=\"Here you\u2019ll find the most frequently asked questions and answers about using the MVV app for MyRadl.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.myradl.de\/en\/mvv-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ MVV App | MyRadl\" \/>\n<meta property=\"og:description\" content=\"Here you\u2019ll find the most frequently asked questions and answers about 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