Frequently Asked Questions

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

You can contact MyRadl customer service via the support function in the nextbike app, via our hotline on +49 89 12230341 or via the contact form on the website.

If you have any questions about the MVV app or the MVGO app, please contact the respective app operators.

MyRadl is available in the City of Munich, Aschheim, Brunnthal, Eching, Feldkirchen, Fürstenfeldbruck, Garching, Germering, Gilching, Gräfelfing, Grafrath, Gröbenzell, Grünwald, Haar, Hallbergmoos, Hohenbrunn, Höhenkirchen-Siegertsbrunn, Holzkirchen, Ismaning, Kirchheim-Heimstetten, Landsberied, Maisach, Mammendorf, Neubiberg, Neufahrn, Neuried, Oberhaching, Oberschleißheim, Olching, Otterfing, Planegg, Puchheim, Pullach, Schöngeising, Unterföhring, Unterhaching and Unterschleißheim.

Please contact our customer service by app, hotline under +49 89 12230341 or contact form to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case.

Sign up quickly and for free via the app of your choice (MVV app, MVGO app or nextbike app) or via the website.

MyRadl is available in the state capital, Munich, and in 36 towns, market towns and municipalities across the MVV area. You can rent and return the bikes by app, 24 hours a day, at around 1,000 MyRadl locations. The interactive map shows you all MyRadl locations.
Register quickly and free of charge via the MVV app, MVGO app or nextbike app, or via the MyRadl website. Bikes can be rented via all three apps.

Your PayPal account is probably not verified. For more information please visit PayPal.

To change your phone number, please contact our customer service at kundenservice@nextbike.de. Send the email from the email address you use for your account.

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

You can cancel your account in your settings in the app or by logging in to our website.

Alternatively, you can send us your cancellation via the contact form or by post (address in the website footer).

Any remaining credit will be refunded. Exceptions to this are usually travel credit acquired through loyalty programs or similar. This is not payable.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

If you have specified a credit card as the payment method, the fees for your trips will usually be debited 24 hours after your rental.

With the direct debit payment method, we debit the open fees monthly from your bank account.

You can view your rental history and direct debit invoices in your customer account at any time. Log in via the website. Please note that invoices are only available after the end of the month.

If you have registered via the nextbike app, you can view the details of how your data is collected and used under Privacy.

You can change your contact details (except your phone number) in your app settings.

Please contact our customer service team by contact form to change your phone number. Please enter the email address registered in your customer account.

Defects can easily be reported via the support function in our app. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.

Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

Please report failed returns immediately to our customer service via app support or the hotline and have the bike number, the parking location and the actual use time ready. Our customer service can be contacted via app under support or via the hotline stated in the footer of the system’s website.

Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

You can find all MyRadl locations on the interactive map – in all three apps and on the website. There you can also see the area within which you are allowed to park your bike.

On site, a location might look like this:

Outside Munich: There is usually a pillar or a sign marking the mobility point. Sometimes there are also floor markings or bike racks – all of which show you where you are allowed to park.

In Munich: Here, MyRadl uses ‘shared parking areas’. These are recognisable by their green edging, signs with vehicle symbols and markings on the ground.

A service fee of at least 20 euros applies if a bike is returned outside an official MyRadl location.

It does not matter whether the bike was originally rented outside a location. The service fee paid by previous users does not cover the misconduct of subsequent users.

Perfect for visibility and corporate mobility management: Companies can join the bike-sharing program and make a financial contribution. Participants can have a new MyRadl station set up—for example, right at their company headquarters. Upon request, the station can be named after the company. Please contact the respective county offices. Information about BUSINESSbike is also available at nextbike.net.

Yes, bikes can be reserved via the app for up to 15 minutes.

You can contact MyRadl customer service via the support function in the nextbike app, via our hotline on +49 89 12230341 or via the contact form on the website.

If you have any questions about the MVV app or the MVGO app, please contact the respective app operators.

MyRadl is available in the City of Munich, Aschheim, Brunnthal, Eching, Feldkirchen, Fürstenfeldbruck, Garching, Germering, Gilching, Gräfelfing, Grafrath, Gröbenzell, Grünwald, Haar, Hallbergmoos, Hohenbrunn, Höhenkirchen-Siegertsbrunn, Holzkirchen, Ismaning, Kirchheim-Heimstetten, Landsberied, Maisach, Mammendorf, Neubiberg, Neufahrn, Neuried, Oberhaching, Oberschleißheim, Olching, Otterfing, Planegg, Puchheim, Pullach, Schöngeising, Unterföhring, Unterhaching and Unterschleißheim.

Yes, bikes can alternatively be rented via the hotline or website.

This is what individual bikes look like on the map. Depending on the system, they may be different colours. Additional symbols e.g. for e-bikes are possible depending on the system.

This is what locations look like on the map. Depending on the system, they can have different colours. Additional symbols e.g. for e-bikes are possible depending on the system.

There are three different types of location markers in the MyRadl system:

• Physical locations with location markers and bike racks
• Physical locations with floor markings
• Virtual locations whose positions are displayed on the map in the app

Bikes must be pushed into the racks at physical locations or parked within the markings. If there is no space, please park the bikes next to the racks so that they do not obstruct anyone. To return the bikes, the frame lock must always be closed.

Whether you’re using an e-bike or a standard bike, you can return it at any MyRadl location. MyRadl locations are always shown in the apps. On site, the locations are marked in various ways, e.g. with floor markings or MyRadl bike racks. At some locations, the mobility point pillars also provide guidance on where the bike-sharing area is located. Please check that you are at a MyRadl location before locking the bike.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

First check whether a spoke is blocking the lock by turning the rear wheel slightly. Then open the active rental in your app and click on ‘open lock’. Unlocking will be initiated again.

If the frame lock does not open even after another attempt to open it via the app, our system automatically detects this after three minutes and cancels the rental. No costs will apply. Please check the cancellation in your app and contact our customer service if it is still active after three minutes. Don’t worry about possible charges if our customer service can’t deal with your case right away. No charges apply as long as you tried to contact them right away.

Please contact our customer service by app, hotline under +49 89 12230341 or contact form to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case.

If you return your bike in an unauthorized area, you will be charged a service fee of at least 20 euros.

Is the parking area or the designated bike racks full? No problem! Simply return your bike right next to them and return it as usual – location tracking makes it possible. Please ensure, however, that the bike does not obstruct anyone. Our service team regularly ensures that the bikes are redistributed so that MyRadl locations remain easily accessible.

Whether it’s an e-bike or a classic bike, you can return it at any MyRadl location. MyRadl locations are marked either by signs or road markings on site, or can be viewed as virtual locations in the app.

The rental is automatically ended when you closer the frame lock. Please check in your app to confirm that the return was successful.

As a general rule, the parked bike must not obstruct anyone.
Please note the following: The bike must not be parked or returned:

a) at traffic lights
b) at parking ticket machines or parking meters
c) at road signs
d) on pavements if this reduces the clear passage width to less than 1.50 m
e) in front of, at or on emergency routes and fire brigade access zones
f) if this obscures a third party’s fixed advertising
g) by locking it to fences of private or public buildings and facilities
h) on public transport platforms
i) at public bike racks
If this is not observed, we reserve the right to charge a service fee.

Yes, of course! You can return your MyRadl bike to any MyRadl location – regardless of where you rented it. Even if that was in a different municipality or district. With MyRadl, you have complete flexibility and can rent and return bikes across municipal and district boundaries.

Returning bikes to other nextbike systems, however, is not permitted.

Yes, you can.

Pause your ride in the app and then close the lock (attention: If you close the lock before you pause your ride, the bike will be returned immediately). To continue cycling, end the pause mode in the app and the lock will open automatically.

The rental stays active during the pause and will be charged as usual.

If you return your bike without permission, a service fee of at least 20 Euro will be charged.

A service fee of at least 20 Euro will be charged if a bike is returned away from an official MyRadl location.

It does not matter if the bike has already been rentedaway from a location. The service fee of the previous user does not cover the misconduct of the next user.

MyRadl is available in the state capital, Munich, and in 36 towns, market towns and municipalities across the MVV area. You can rent and return the bikes by app, 24 hours a day, at around 1,000 MyRadl locations. The interactive map shows you all MyRadl locations.
Register quickly and free of charge via the MVV app, MVGO app or nextbike app, or via the MyRadl website. Bikes can be rented via all three apps.

Link a partner in your app under ‘Wallet’. Unless stated otherwise, special conditions through partner cooperations apply only in the respective city or in the respective network system. Furthermore, the discount only applies to the first bike if several bikes are rented in parallel. Detailed conditions can be found on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

Links to partners in order to take advantage of special conditions can either be made via the partner selection in the customer account or by registering with a specific email address, such as the university email address or a work email address. How exactly a link is made can be read on the pricing, CAMPUSbike or partner page of the respective website of the system. If you don’t know the system’s website, please use the location search.

The basic rate is 1 Euro for 30 minutes for a classic bike and 3 Euro for 30 minutes for an e-bike. The rental costs are capped at 9 Euro or 18 Euro for 24 hours per rental.

With a subscription, you get 30 free minutes per rental of a classic bicycle and a discount on e-bike rentals. All tariffs apply exclusively to the MyRadl system.

You can find all options under Tariffs.

Subscriptions that don’t prolong automatically do not have to be cancelled. Subscriptions with automatic renewal can be cancelled in the app.

Information about renewal and cancellation periods can be found in the conditions of the respective subscription in the Wallet of your app.

In the basic rate, a classic bike costs €1 for 30 minutes, and an e-bike costs €3 for 30 minutes. The rental fee is capped at €9 or €18 per 24-hour period.

With a subscription, you get 30 free minutes per rental of a classic bike and a discount on e-bike rentals.

You can find all options under Tariffs.

To activate your customer account, you must add a payment method. This is verified by debiting a sum of usually 1 Euro. This is not a fee; the 1 Euro will be available to you later as a rental credit. The available payment methods are displayed in the app.

Once the payment has been successfully debited, your customer account will be activated immediately. For bank transfers only, activation may take two to four days, depending on your bank.

Please note that your PayPal account must be verified. More information is available on PayPal

To activate your customer account, you must add a payment method. This is verified by debiting a fee of typically 1 euro. This is not a charge; the 1 euro will be available to you later as starting credit. The available payment methods are displayed in the app.

Once the payment has been successfully processed, your customer account will be activated immediately. For bank transfers only, activation may take two to four days, depending on your bank.

Please note that your PayPal account must be verified. More information is available on PayPal.

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To verify your payment method and to activate your account, your bank account will be debited with 1 Euro. However, this is not a registration fee but can be used as your starting credit.

To verify your payment method and activate your account, 1 euro will be charged to your bank account. However, this is not a registration fee; instead, it will be available to you as a starting balance. This 1 euro will also be deducted when you change your payment method, in order to verify the new payment method as well.

Sign up quickly and for free via the app of your choice (MVV app, MVGO app or nextbike app) or via the website.

You can see the battery level on the display on the battery. The range of a fully charged battery is between 70 – 100 km, but depends heavily on the riding style and the terrain.

At MyRadl, you can choose from classic bikes and e-bikes (pedelecs, commonly referred to as e-bikes). An e-bike is a bike with electric assistance that helps you as you pedal – it’s like cycling with a tailwind. Our service team regularly replaces and charges the e-bike batteries. Use the filter in the app to see which bikes are available at each MyRadl location.

The maximum load capacity is 100 kg.